About the role

We are looking for a proactive and detail-oriented Operations Assistant to join our international Operations team. In this role, you will support daily operational and administrative activities to ensure smooth order processing and high-quality customer support.

You will work closely with colleagues across multiple departments, including Sales and Warehouse teams, in a multicultural and collaborative environment. This position is ideal for someone who enjoys structured work, communicates effectively, and takes pride in accuracy and reliability.

Responsibilities

·        Process customer orders accurately and efficiently using internal systems and tools

·        Handle invoicing and related administrative procedures in a timely manner

·        Provide customer support by email and phone in German regarding orders, shipments, invoices, and other operational inquiries

·        Coordinate with Warehouse and internal teams, proactively monitor and follow up on open orders, and communicate delays or issues to customers and internal stakeholders

·        Escalate operational issues or customer concerns to the appropriate internal stakeholders when necessary

·        Coordinate order changes, cancellations, and returns, while ensuring that order, shipment, and invoice information is complete and accurate

·        Maintain accurate customer data and documentation in internal systems, including customer registration and order-related updates

·        Support day-to-day operational activities and assist team members when needed

·        Participate in regular team meetings and collaborate with cross-functional teams in an international environment

Requirements

·        Fluent in German and strong command of English, both written and spoken

·        Good understanding of German business culture and customer expectations

·        Good knowledge of Microsoft Office, especially Excel (including pivot tables and basic formulas)

·        Strong customer-oriented mindset with a focus on accuracy and quality

·        Ability to process data quickly and accurately with strong attention to detail

·        Able to maintain concentration and consistent accuracy when handling structured and repetitive tasks

·        Comfortable learning and working with different software systems and tools

·        Well-organized, with the ability to prioritize tasks and meet deadlines

·        Flexible and comfortable working in a multicultural environment influenced by Japanese business culture

·        Professional and reliable, with the ability to build and maintain positive working relationships with customers and cross-functional teams

·        Suitable for entry-level to intermediate candidates; previous experience is an advantage but not required

·        Additional language skills are considered a plus

·        Valid EU work and residence permit required

·        Able to commute to Amsterdam Zuidas, the principal place of work

Benefits

• Flexible work options: Hybrid working model
• Supportive team environment: A culture that values collaboration, learning, and high performance
• Competitive benefits: Attractive pension scheme, Study finanal scheme, bonus scheme, and 3–4 additional end-of-year holidays in addition to 24 vacation days
• Well-being perks: Sports/gym subscription allowance
• Company culture: Friday drinks, kick-off outings, and an end-of-year dinner to connect with colleagues