As a Financial Customer Care Advisor, you will serve as the first point of contact for debtors engaging with Ebra’s platform. You’ll deliver respectful, compliant, and effective support across channels such as WhatsApp, voice AI, SMS, and email—making the repayment experience more human, helpful, and seamless.

Key Responsibilities

• Engage with debtors via Calls, WhatsApp, SMS, and email using Ebra’s omnichannel platform.
• Assist with login, identity verification (e.g., Nafath), and secure access to account details.
• Explain payment options, including discounts, installment plans, and due dates.
• Handle questions, complaints, and disputes in a professional and timely manner.
• Ensure all communications meet SAMA, PDPL, and company compliance standards.
• Document all interactions in Ebra’s CRM and internal dashboards.
• Escalate edge cases or flagged issues to compliance or legal teams as needed.
• Work collaboratively with Operations and Tech to improve workflows and the customer journey.

Requirements

• Debt Collection Experience in the Banking Sector.
• Fluent in Arabic (native) and English (experienced level).
• Excellent verbal and written communication skills.
• Comfortable using CRM tools, dashboards, and digital platforms.
• Ability to thrive in a fast-paced, tech-enabled, high-autonomy environment