The Senior Manager – Project Management will lead the development, implementation, and continuous improvement of Project Management Office governance across the Marketing portfolio. The role will oversee strategic initiatives, priority business-as-usual initiatives, and the Integrated Marketing Plan, ensuring that priorities are supported by clear governance, reliable management information, effective controls, and timely decision-making.
Reporting to the Senior Director - Project Portfolio Management, the role will strengthen portfolio discipline, provide forward-looking delivery insight, and lead PMO resources while maintaining delivery accountability with the respective initiative and scope owners.
1. PMO Strategy, Setup, and Maturity
· Design, establish, and continuously improve the Marketing PMO operating model, governance framework, standards, templates, controls, and decision rights.
· Assess PMO maturity and maintain a practical improvement roadmap covering governance, controls, reporting assurance, risk management, change control, and benefits realization.
· Define appropriate governance pathways for strategic initiatives, priority BAU initiatives, IMP scopes, and other operational activities.
· Embed consistent project, program, and portfolio management practices aligned with recognized PMI principles and proportionate to delivery complexity.
2. Portfolio Governance and Strategic Alignment
· Lead consolidated governance of the Marketing portfolio, including strategic initiatives, priority BAU initiatives, and IMP scopes.
· Translate strategic priorities into governed portfolios with clear outcomes, milestones, ownership, dependencies, decisions, and success measures.
· Facilitate portfolio governance reviews and ensure decisions, actions, and escalations are documented and followed through.
· Provide evidence-based recommendations on prioritization, sequencing, delivery readiness, and corrective action.
· Maintain alignment with approved priorities, budgets, procurement requirements, and cross-functional commitments.
3. Integrated Marketing Plan Governance
· Oversee the weekly and bi-weekly IMP governance and tracking cycles, including preparation, decision support, action management, and closure.
· Ensure the consolidated IMP view accurately reflects approved scope, milestones, dependencies, risks, required decisions, and delivery status.
· Drive coordination across scope owners and cross-functional contributors to resolve dependencies and improve delivery predictability.
· Align IMP governance with the wider strategic and BAU portfolio.
4. Portfolio Performance, Controls, and Assurance
· Establish and oversee controls covering scope, schedule, budget, change, risk, issue, dependency, action, decision, and benefits management.
· Define stage gates, portfolio health criteria, escalation thresholds, and minimum evidence requirements.
· Conduct portfolio health reviews and professionally challenge incomplete, inconsistent, or unsupported updates.
· Identify recurring delivery constraints and control gaps and drive corrective action with accountable owners.
· Ensure material changes are assessed for schedule, budget, resource, dependency, and benefits impacts before approval.
5. Executive Reporting and Decision Support
· Own the quality and integrity of portfolio-level management information provided to the Senior Director - Project Portfolio Management.
· Oversee the consolidation and validation of reports, dashboards, trackers, and presentation inputs prepared by the relevant owners.
· Provide concise executive insights on portfolio health, emerging risks, decisions required, delivery confidence, and recommended interventions.
· Reconcile information across trackers, dashboards, presentations, financial inputs, and owner updates before management review.
· Maintain decision logs and ensure governance outcomes are traceable to actions and accountable owners.
6. Risk, Dependency, and Change Governance
· Lead portfolio-level RAID and change governance, ensuring material risks, issues, assumptions, dependencies, and changes are actively managed.
· Escalate material concerns early with clear impact analysis, ownership, options, and recommended actions.
· Coordinate resolution of cross-functional dependencies involving Finance, Procurement, Technology, Data, Legal, and external partners where applicable.
· Promote scenario and recovery planning for initiatives with delivery slippage or reduced confidence.
7. Benefits, KPI, and Performance Management
· Establish fit-for-purpose KPI and benefits-realization approaches for strategic initiatives and priority portfolio items.
· Ensure expected outcomes, measures, baselines, targets, owners, and review points are clearly defined where applicable.
· Monitor whether initiatives remain positioned to deliver their intended outcomes and escalate benefit risks.
· Use portfolio analytics and trends to support prioritization and continuous improvement.
8. Team Leadership and Capability Building
· Lead, coach, and develop PMO team members, setting clear standards for quality, ownership, stakeholder engagement, and follow-through.
· Allocate PMO support according to portfolio priority and delivery risk.
· Build project and portfolio management capability among initiative and scope owners through practical guidance and governance support.
· Promote a collaborative, accountable, and service-oriented PMO culture.
9. Stakeholder and Partner Management
· Build effective relationships with senior stakeholders, initiative owners, scope owners, and cross-functional teams.
· Communicate complex portfolio information clearly for executive, management, and delivery audiences.
· Manage governance interactions with external agencies, consultants, and delivery partners where applicable.
· Influence outcomes through evidence, structured analysis, and constructive challenge.
Requirements
· Bachelor's degree in Business Administration, Project Management, Engineering, Management, Marketing, Finance, or a related discipline.
· Master's degree (MBA or equivalent) preferred.
· PMP (Project Management Professional) certification is mandatory.
· Additional certifications such as PRINCE2, PgMP, PMI-ACP, PMO-CP, Agile, or Lean Six Sigma are preferred.
Experience
· 7+ years of experienceof relevant experience in PMO, project, program, or portfolio management, including at least 4 years in a PMO leadership or senior portfolio governance role.
· Demonstrated experience establishing, scaling, or materially improving a PMO or EPMO operating model and governance framework.
· Proven experience governing complex, multi-stakeholder portfolios and providing decision support to senior executives.
· Experience implementing portfolio controls, governance forums, stage gates, RAID disciplines, change control, KPI frameworks, and executive reporting.
· Demonstrated ability to manage concurrent strategic initiatives and cross-functional dependencies in a complex organization.
· Experience in large-scale transformation, public sector, giga-project, destination, entertainment, cultural, or similarly complex environments is advantageous.
· Experience managing or developing PMO professionals and influencing senior stakeholders across functions.