🌍 Location: Central London (3 days in office)

🕝 Employment Type: Full-time, Permanent

🏢 Experience Level: Associate (1-2 Years)

What is Androlabs?

Androlabs is the first pharmaceutical company that is entirely dedicated to men.

Founded in February 2021 and headquartered in London, Androlabs is a fast-growing and ambitious scaleup company. Our medicines are commercialised in 20+ countries throughout Europe, the UK and Australia.

What is our mission and how do we work?

Gender disparities in health awareness and access to routine check-ups and treatment can result in excess preventable deaths and illness. Globally, nearly twice as many male deaths are considered preventable compared to females, contributing to the concerning statistic that men live, on average, five years less than women. At Androlabs, our mission is to close the male life expectancy gap by tackling these issues head-on.

We partner with healthcare professionals who treat patients daily and lead initiatives to raise awareness of men’s health, improve education, and remove barriers to care. We have already launched the first-ever men’s health pub, developed a leading patient education platform, built a HCP zone with CPD-accredited learning, convened scientific advisory committee meetings with 17 of Europe’s top KOLs, and facilitated publications that have evolved the field of men’s health treatment.

By putting patients first and adopting a science-led approach, we are reshaping the traditional pharma model to deliver better outcomes across men’s health

We are a diverse team of ~40 people are based across 7 countries, and speak more than 14 languages. We are profitable, growing, and have big ambitions to create a world-leading men's health company that makes a difference in society.

At Androlabs, our core values— Knowledge and Transparency, Agency, First Principle Thinking & Humility —guide our actions every day. They shape our daily operations and interactions. Whether it’s empowering a colleague with the right information, proactively addressing challenges, or embracing feedback, we live these values every day to ensure that Androlabs is a place where innovation thrives, and excellence is the norm.

Androlabs is part of Tithonia Group, an entrepreneurial life sciences company.

Requirements

The Role

We are looking for a highly motivated, intellectually curious and hands-on Customer Operations Associate to join our growing team.

This is an opportunity to take real ownership early in your career. You will help keep our customer-facing operations running smoothly, manage orders from start to finish, solve problems with customers and carriers, and improve the processes that sit behind our growing business.

What matters most is how you think and operate. You are organised, reliable and comfortable getting into the detail. You ask good questions, learn quickly, follow things through, and look for ways to make a process clearer, faster or more robust.

What You'll Be Doing

Own the customer operations workflow

• Own the customer ticket queue — triage incoming requests, assign or resolve them, keep response times within target, and make sure nothing sits unanswered
• Follow up on pending order lines and late deliveries, giving customers and colleagues a clear written update on status, blockers, and next steps
• Support customer onboarding, making sure account and delivery requirements are captured correctly at the outset
• Be the confident, reliable point of contact for customers and carriers by phone and in writing

Coordinate orders from start to finish

• Process outbound orders end to end, from entry through to despatch and delivery confirmation
• Keep the Orders App accurate and current — transport references, delivery updates, and linked ticket numbers recorded correctly and on time
• Produce regular operational reporting on tickets, open actions, deadlines, and blockers, flagging problems early rather than after they escalate

Improve how we work

• Look for recurring issues, unnecessary manual steps and points of friction.
• Suggest and help implement practical improvements to our systems and processes.
• Help create clearer documentation, checklists and ways of working.
• Use data and feedback to understand what is happening and where we can improve.
• Support quality and compliance activities connected to outbound operations.

Build expertise in a regulated environment

• Maintain accurate records linked to outbound activity, complaints and quality actions.
• Learn and follow relevant GDP, QMS and internal operating procedures.
• Develop a strong understanding of how customer, supply chain, finance and quality operations connect.
• Build the foundations for a career in operations, supply chain, customer experience, quality or commercial operations.

Who You Are and What You Bring

You may be a recent graduate, have completed a relevant internship or placement year, or have around one year of experience in industry. You could come from an operations, customer service, logistics, supply chain, healthcare, pharmaceutical, technology or other fast-paced environment.

Required

• 1 year in an operations, customer support, order management, or logistics coordination role; experience in a regulated or detail-critical industry is a strong signal
• Highly motivated: You take pride in your work and want to build something meaningful.
• Intellectually capable: You can understand how different parts of a process fit together, learn quickly and work through unfamiliar problems.
• Hands-on: You are willing to get into the detail and do what is needed, rather than waiting for someone else to solve the problem.
• Highly organised: You can manage several open actions without losing track of the detail.
• Accurate: You check your work, spot inconsistencies and understand that small errors can have wider consequences.
• A clear communicator: You can explain a delay, problem or next step simply and professionally.

Preferred

• Managing tasks, requests or cases through a ticketing or workflow system.
• Working in a regulated, healthcare, pharmaceutical, financial or otherwise detail-critical environment.
• Comfort with data tools — Excel to an intermediate standard; PowerQuery a bonus
• A concrete example of a process you improved, however small

Benefits

What we offer you

💰 Competitive salary based on experience

❤️ Private Medical Insurance through Aviva — from Day 1, including 24/7 virtual GP, physiotherapy, and counselling

🔋 Learning & Development — £300 annual self-directed learning fund, plus additional sponsorship available for bigger development goals

🏖 25 days annual leave (plus bank holidays)

🌴 Summer Getaway Package — take 7 days in August, get 3 extra paid days free

🌎 August Remote Working — work from anywhere for the whole of August

☀️ Summer Hours — Early Friday finishes in July and August

🐶 Dog-Friendly Office — well-behaved pups welcome

🚲 Cycle to Work Scheme

🏋️ Discounted gym classes

🍿 Team Activities: We believe in the power of team bonding and regularly organise company-wide events and overseas company off-sites.

⚡High-Performance Team: Join an ambitious and dynamic team that’s passionate about excellence.

⏫ Continuous Investment: Benefit from ample training opportunities and resources.

🗻 Career Growth: Experience rapid professional and personal development, opening doors to multiple career paths.