• Assist customers with account inquiries, transactions, and requests
• Process banking transactions accurately and within SLA
• Provide accurate information on bank products and services
• Escalate complex or unresolved issues to the Customer Service Lead
• Maintain complete and accurate transaction documentation
• Follow standard operating procedures and service scripts
• Identify cross-sell/up-sell opportunities within service guidelines
• Uphold customer protection and data confidentiality standards

Requirements

• Diploma or Bachelor's degree
• 1-2 years customer service experience, banking preferred
• Good communication in local, Portuguese, and/or English

Benefits

• Communication
• Customer orientation
• Attention to detail
• Teamwork