Pakistan Single Window operates in the Information Technology and Services sector, supporting digital systems and processes that enable the organization to run effectively. This role contributes to the reliability, accessibility, and day-to-day performance of the technology environment that employees depend on across infrastructure, end-user support, networking, and collaboration tools.

As a Systems Engineer - IT Support, you will play a hands-on role in maintaining core IT operations and supporting business users across a broad range of systems and platforms. You will help ensure stable, secure, and well-managed technology services while contributing to process improvements across Office 365, SharePoint, and networked environments.

Responsibilities

• Keep IT systems running smoothly and help users gain maximum value from them.
• Install, configure, administer, and troubleshoot computer hardware, operating systems, software, applications, printers, scanners, meeting-room equipment, and other ICT peripherals.
• Administer domain-controller users, user profiles, Office 365 configurations, antivirus tools, and IT asset inventory documentation.
• Provide L1 and L2 support for desktop and laptop users, resolving IT issues and escalating cases to vendors when required.
• Assess new IT requirements, procure equipment, and maintain operational backups for meeting-room connectivity and equipment.
• Upload jobs, tenders, policies, and legal content to the PSW website.
• Configure, maintain, monitor, and troubleshoot network equipment, LAN/WAN infrastructure, network segments, internet and intranet systems, wireless networks, and multiple WAN links.
• Maintain current office network diagrams and monitor bandwidth consumption, outages, connectivity, and uptime.
• Design and manage Office 365 SharePoint sites, site collections, lists, document libraries, pages, views, departmental sites, permissions, versioning, and access levels.
• Analyze departmental processes and develop SharePoint and Power Automate workflows, including prototyping, user acceptance testing, deployment, and ongoing support.
• Provide SharePoint support to end users and identify opportunities to improve processes using Office 365 and SharePoint.

Requirements

• Bachelor’s degree in Engineering or ICT - preferred
• 6 to 10 years of relevant IT support or systems engineering experience
• Certification in Microsoft Technologies (Office 365, SharePoint) will be a plus point
• Microsoft Office, Office 365, WLAN setup, basic video-conferencing setup, Office 365 SharePoint, and Power Automate