Essential Functions

·  Build positive, professional relationships with customers at the counter, by phone, and through email. Assist with product inquiries, selection, purchases, returns, pricing, quotations, and order processing.
·  Review customer requirements and ensure accurate identification of parts, assemblies, and products.
·  Provide application assistance and recommend appropriate fluid power, hydraulic, connector, and industrial products.
·  Build custom hydraulic hose and tubing assemblies, including cutting hose and crimping fittings to customer specifications.
·  Enter and process orders, quotations, pricing, delivery information, and related transactions in company systems.
·  Obtain pricing and availability directly from vendors for non-price-book items.
·  Receive, pick, pack, and ship customer orders accurately and promptly.
·  Investigate and resolve questions involving pricing, deliveries, order status, and returns. Escalate policy matters as needed.
·  Coordinate with outside sales, fabrication, warehouse, and other internal teams to meet customer requirements.
·  Identify and communicate leads for new customers, projects, and product opportunities to the sales team.
·  Perform daily cycle counts, investigate count variations, update inventory records, and support physical inventory activities.
·  Maintain sales, account, and cost records; prepare required reports; and keep product literature and technical documentation current.
·  Obtain product and application information from manufacturers as needed.
·  Travel as needed for training, company events, operational support, and coverage at other Hope Group locations.

Experience, Education and Skills

·  High School Diploma or GED; diploma, certificate, or degree from a technical school also accepted.

·  Experience in industrial distribution, fluid power, hydraulics, hose assembly, parts counter sales, automotive parts, heavy equipment parts, or industrial supply preferred.

·  Strong mechanical aptitude and the ability to learn technical products and applications.

·  Experience working with customers in a retail, industrial, warehouse, counter sales, or service environment.

·  Ability to identify products, interpret customer requirements, and recommend solutions.

·  Strong attention to detail, communication, problem-solving, and customer service skills.

·  Ability to work effectively both independently and collaboratively.

·  Strong digital literacy and experience using order-entry, inventory, or customer management systems; CRM experience preferred.

·  Proficiency with Microsoft Office and the ability to learn and use computer systems.   

·  Ability to stand for extended periods and lift up to 50 pounds.

·  Ability to safely operate basic shop and material-handling equipment.

Why The Hope Group?

Competitive Compensation 
Medical, Dental, Vision, and Life Insurance
401(k) with Company Match
Paid Time Off and Paid Holidays
Short- and Long-Term Disability Coverage
Tuition Reimbursement
Career Growth Opportunities with SunSource, one of North America's leading distributors of fluid power, automation, and industrial supply solutions
Join a respected New England market leader backed by the resources and stability of a national organization

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).  Sun-Source | Privacy Policy #thgassc