Under the general direction of the Customer Service Executive, you will act as the main point of contact in all matters relating Appolonia Connect - Telecom client concerns and needs.
· Serve as the lead point of contact for all Telecom customer account management matters
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Take ownership of customer issues and follow problems through to resolution in accordance with the customer service charter.
• Continuously improve customer service experience, create engaged customers and facilitate organic growth for the Telecom customer base over time.
• Liaise with the technical team to undertake new connections and re-connections to Appolonia Connect Telecom fibre
• Support all regulatory activities that are necessary to operate and maintain the Telecom Business
• Work closely with the Utilities Manager to implement and manage the Telecom Billing and Revenue Management System to ensure profitability.
• Provide accurate, insightful and timely reports, memos and presentations as requested by the management
• Establish and maintain effective working relationships with staff, other departments, regulatory agencies, consultants and customers. Responds to requests for information and meets commitments with reasonable time.
• Creativity by being able to compose creative ways to increase brand awareness and build brilliant relationships with the clients.
• Monitor all communication channels to ensure proper follow up is done to resolve inquiries promptly
• Develop a keen understanding of telecom objectives, audiences, and competitive landscape, to ensure sales success.
• Conform with and abide by all written and non-written regulations, policies, work procedures and instructions; ensure conformance and conforms to all safety rules and ensures use of all appropriate safety equipment.
• Perform other duties as assigned
Requirements
Hard skills and experience:
1.Degree in Business Administration, Sales, Marketing or relevant field
2. Proven work experience as an Account Manager, Sales Officer or equivalent
3. Solid experience with CRM software
Soft skills:
1. Mature, pragmatic and flexible.
2. Team player but comfortable working autonomously.
3. Strong written and verbal communication skills.
4. Rigorous and organised approach.
5. Good attention to detail.
6. Hands-on, ready to roll up the sleeves.
7. Ability to multi-task, establish priorities, and maintain organisation in a rapidly changing environment.
Personal characteristics:
1. High energy.
2. Result-oriented.
3. Strong work ethic.