HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.
This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.
The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.
This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel 10%-25%, including overnight travel
Required Education, Experience, Certifications and Skills
- Bachelor’s degree in business administration, Education, or a related field.
- 3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
- Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams.
- Familiarity with customer lifecycle management concepts.
- Understanding of SaaS adoption and retention strategies.
- Experience enabling customer-facing teams in dynamic environments.
- Proven ability to design and deliver impactful enablement programs that improve performance outcomes.
- Strong instructional design and facilitation skills.
- Experience translating complex product or process information into clear, actionable learning.
- Experience working cross-functionally with Product, Customer Experience, and Operations teams.
- Familiarity with LMS platforms and learning technologies.
- Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
- Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
- Demonstrates a high level of integrity, accountability, and collaboration.
- We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.
The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.