Work Setup: Onsite (Cebu / Pasay)

Function: Operations

Required Educational Attainment:

• With minimum of 2 years of College Education (No back subjects)

Required Experience:

• At least 2 years Retirement Services (required); preferably retirement services in the same role
• Team Lead experience is required

Responsibilities:

• Manage the process and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle escalations
• Provide inputs on process and system to the team members
• Client Interaction, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards