We are currently looking for dynamic and self-motivated Front Office professionals who are eager to develop their careers.
As a Front Desk Agent, you will be responsible for delivering professional and customer-focused service to our guests, ensuring their stay is a memorable experience.
Your key responsibilities will include:
Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure.
Ensure guests are personally greeted by name, where known, and escorted to their rooms to make them feel welcomed and expected.
Conduct in-room hotel familiarization and assist guests with enquiries and requests related to hotel facilities and activities.
Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and other relevant information.
Maintain awareness of daily room rates and hotel occupancy levels.
Accurately handle Front Desk cashiering procedures and comply with all established systems, policies and procedures.
Process guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges through the Front Office system.
Maintain guest privacy and confidentiality by ensuring that no guest information is disclosed to unauthorized parties.
Demonstrate a thorough understanding of the hotel's policies, procedures and service standards, as well as full knowledge of hotel facilities and ongoing activities.
Requirements
Education / Qualifications & Experience
You should ideally have a degree in Hospitality Management, with previous experience in the Front Office Department within a hotel. Fluency in written and spoken English and Russian is essential. Knowledge of additional languages, strong interpersonal skills and problem-solving abilities are an advantage. Computer literacy is required, while previous experience with Opera is preferred.
Knowledge & Competencies
The ideal candidate will be customer-driven, proactive and have an outgoing, charismatic and approachable personality. You should be able to work well under pressure in a fast-paced environment and be a strong team player who enjoys working with a multicultural team and guests.
The following competencies are also required:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork