Aeternal Hospitality & Development is a hospitality and real estate development company dedicated to creating distinctive destinations and exceptional hospitality experiences. With a portfolio of luxury hotels and high-end real estate projects across Greece, Aeternal combines innovative design, operational excellence, and a commitment to quality, sustainability, and long-term value creation.

As part of its owned and managed hospitality portfolio, Aeternal Hospitality & Development is seeking passionate professionals to join NOS Hotel & Villas, a 5-star luxury boutique hotel on the island of Sifnos.

At NOS, we believe that exceptional hospitality begins with exceptional people. We value personalized service, attention to detail, teamwork, and a genuine passion for hospitality.

We are currently looking for an experienced Front Office Manager to join our team.

The ideal candidate will be a hands-on hospitality professional with strong leadership skills, a guest-focused mindset, and a genuine passion for delivering exceptional experiences. This role is responsible for overseeing Front Office operations, leading the team, and ensuring seamless, personalized service throughout the guest journey.

Responsibilities

Oversee daily Front Office operations, ensuring exceptional service standards and smooth guest experiences.
Lead, train, and motivate the Front Office team, fostering a positive and collaborative working environment.
Manage daily staff schedules, departmental workflows, and operational procedures.
Ensure seamless guest arrivals, departures, reservations coordination, and personalized guest services.
Handle guest requests, feedback, and complaints professionally, ensuring prompt and effective resolution.
Coordinate closely with Housekeeping, F&B, Maintenance, and other departments to ensure operational excellence.
Monitor guest satisfaction, departmental performance, and service quality, identifying opportunities for continuous improvement.

Requirements

Minimum 3 years of experience in a Front Office Manager or similar supervisory role, preferably within a luxury or 5-star hotel.
Strong leadership, organizational, and team management skills.
Excellent knowledge of Front Office operations, guest relations, and luxury hospitality standards.
Exceptional communication, interpersonal, and problem-solving abilities.
Guest-oriented mindset with a strong commitment to personalized service and attention to detail.
Hands-on, proactive, and collaborative approach.
Excellent command of Greek and English; additional languages will be considered an advantage.
Good knowledge of hotel property management systems (PMS) and Microsoft Office.
Hospitality or Tourism degree will be considered an advantage.

Benefits

Highly competitive salary package, reflecting experience and qualifications.
High-standard staff accommodation, ensuring a comfortable living environment throughout the season.
High-quality daily meals, with a varied and well-balanced menu.
A professional, supportive, and team-oriented working environment.
Career development opportunities within Aeternal Hospitality & Development.