Position: Resolution Agent

Location: Ballymount Co. Dublin

Contract: Full Time Permanent subject to 6 months' probation

Salary: €31,000-34,000 per annum, paid monthly

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Resolution Agent is responsible for managing customer billing queries, payment disputes, and financial complaints through to resolution. The role ensures that all cases are handled accurately, fairly, and in line with company policy, while supporting cash collection and protecting customer relationships.

This role requires strong attention to detail, analytical thinking, and the ability to clearly explain financial information to customers.

Core Role and Responsibilities:

Resolve billing queries (invoices, payments, credits, balances)
Investigate discrepancies and identify root causes
Process refunds, credits, and adjustments
Manage cases end-to-end within SLAs
Maintain accurate CRM/finance records
Work cross-functionally with Customer Service, Sales & Finance

Requirements

Strong attention to detail and problem-solving skills
Ability to explain financial information clearly
Organized, with the ability to manage multiple cases
Experience in billing, finance, or customer accounts (preferred)

Benefits

Monday - Friday Days working pattern
23 days' holiday + Bank Holidays - increasing with long service
Company Pension scheme
Company Sick Pay (after qualifying period)
Shopping discounts with Perks at Work
24 hours access to Employee Assistance Programme
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression