Shape Enterprise Transformation. Influence Boardroom Decisions. Drive ServiceNow Excellence.

At Input Zero, we don't just implement technology—we help organizations redefine the way they operate. We are seeking a seasoned ServiceNow Solution Architect who can bridge business vision with technology strategy and act as a trusted advisor to enterprise customers.

This is not a traditional solutioning role. We are looking for a strategic thinker, storyteller, and transformation consultant who can engage with CIOs, CTOs, Digital Transformation Leaders, and business executives to architect future-ready ServiceNow solutions that deliver measurable business outcomes.

What You'll Do

Strategic Client Advisory

• Engage with C-suite executives and senior stakeholders to understand business priorities, transformation objectives, and operational challenges.
• Position ServiceNow as a strategic enterprise platform rather than a technology implementation.
• Lead executive discovery workshops and transformation assessments.
• Define digital transformation roadmaps aligned with business outcomes and organizational goals.

Presales Leadership

• Own solution strategy for enterprise opportunities across ServiceNow portfolios.
• Lead pursuit teams for large and strategic deals from qualification to closure.
• Build compelling value propositions, business cases, and ROI-driven solution narratives.
• Present differentiated solutions during customer workshops, executive briefings, and proposal defenses.
• Support RFPs, RFIs, RFQs, and strategic bid management initiatives.

Enterprise Solution Architecture

• Design scalable enterprise architectures leveraging ServiceNow capabilities.
• Drive platform strategy, governance frameworks, and transformation blueprints.
• Recommend best-fit solutions across ITSM, ITOM, CMDB, AIOps, SecOps, ITAM, CSM, HRSD, and SPM.
• Ensure alignment with enterprise architecture standards, security frameworks, and operational objectives.

Growth & Market Expansion

• Collaborate with sales leadership to develop account growth strategies.
• Identify new business opportunities, expansion initiatives, and industry-specific offerings.
• Build reusable solution assets, accelerators, and GTM frameworks.
• Represent Input Zero in industry events, customer forums, and strategic discussions.

Thought Leadership

• Act as a ServiceNow evangelist and trusted advisor.
• Drive innovation through automation, AI, workflow transformation, and operational excellence.
• Mentor solution consultants, architects, and presales teams.
• Contribute to capability building and organizational growth.

Requirements

What We're Looking For

Experience

• 12+ years of experience in Enterprise IT, Digital Transformation, Consulting, Presales, or Solution Architecture.
• 5+ years of deep ServiceNow consulting, architecture, or presales experience.
• Proven experience working with global customers across North America, Europe, APAC, or Middle East.
• Experience handling strategic enterprise deals and large transformation programs.

ServiceNow Expertise

Strong understanding of:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• CMDB & Discovery
• Event Management & AIOps
• IT Asset Management (ITAM)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Security Operations (SecOps)
• Strategic Portfolio Management (SPM)
• ServiceNow Platform Architecture & Integrations

Leadership Attributes

• Executive presence and boardroom communication skills.
• Ability to influence decision-makers and business leaders.
• Strong commercial and business acumen.
• Strategic problem-solving mindset.
• Excellent storytelling and presentation capabilities.

Certifications

• ServiceNow CSA or CIS certification.
• TOGAF certification.